At Motion, everything we do is aimed at providing motorists and retailers with the most innovative and progressive tools to buy and sell a vehicle in Ireland. Our forward thinking, ambitious people are constantly adapting and thinking creatively to offer ideas and solutions to give our industry leading brands the competitive edge.
Our company values aim to prioritise the wellbeing of our employees by creating a safe, supportive and inclusive environment for all to thrive. These values include People-First, Ambitious, Empowered, Integrity, Responsible and Innovative. Find out more about our values here: https://motion.ie/work-with-us/
At our modern automotive space in the heart of Dublin city, you will join the motor industry’s greatest minds, working on Ireland’s leading automotive websites; Carzone.ie, CarsIreland.ie and Cartell.ie. From the top floor of the Independent House, this relaxing environment hosts a number of impressive features including; a pool table, collaborative spaces, free snacks, kitchen as well as a 360’ view of the city and Croke Park.
Want to progress even further in your career? We provide a long-term learning environment where we will support your development in learning new skills via our internal educational platforms and external degrees and courses where needed.
And that’s not all! We provide a strong package of benefits for Motion team members that includes:
-25 days Annual Leave
-Income Protection
-Bi-annual Health Screenings by LAYA
-Extensive Family Leave Programmes
-Hybrid working schedule
-Life Assurance
-Equality, Diversity and Inclusion events
-Recognition Awards
-EAP with LAYA
-Company Pension Contribution
-Education Support
-Wellness Activities
-Tax Saver Schemes
-Indo and Beltel Access
-Social Events
Customer Service Executive (12 month contract)
Job Title Customer Service Executive (12 month contract)
Function Motion (A Mediahuis Ireland Company)
Location Dublin; Hybrid (Mon/Wed/Thurs in office)
The ideal candidate
Is an experienced Customer Service Executive passionate about helping customers and be dedicated to the success of Motion, including our 3 brands; Cartell.ie, CarsIreland & Carzone.
Our products and services are aimed at improving the way people buy, sell, own and use cars and therefore you will enjoy working in a collaborative, dynamic environment and thrive on learning something new every day. You are resourceful and a self-motivator who can work on your own initiative and as part of a remote team.
As a Customer Service Executive, you will ensure our business customers and consumers are satisfied and get the most from our products and services. You will achieve this by taking complete ownership of all B2B and B2C queries from first contact to resolution by sharing your passion and product knowledge. Queries may vary from first call resolution i.e. simple requests for information, to more complex or technical support requests that require multiple stakeholders.
In a nutshell you will
- Be the primary contact point for all questions & queries, via phone, Live Chat and e-mail, from internal and external customers.
- Queries may vary from first call resolution i.e. simple requests for information, to more complex or technical support requests that require multiple stakeholders.
- Support our passionate sales team by managing customer issues through to resolution within agreed SLA’s.
- Responsible for order management – New sales orders set ups, Q/A, downgrades, upgrades, new signs and cancellations in our master sales book.
- Resolve relevant payment and account queries.
- Be involved with escalation processes to resolve customer queries and also provide feedback to keep customer informed of progress.
- Improve customer satisfaction levels by exceeding our customers’ expectations, working closely with other internal teams.
- Proactively spot patterns in the frustrations or needs of our customers, seeing where we can change our processes, tools or product to make them happier.
- Keep record of customers and follow-up with them on a timely basis for better customer experience.
Does this sound like you?
- Experience working in a B2B and B2C focused environment with experience handling complex queries.
- Exceptional English verbal and written communication skills.
- Comfortable communicating with customers by phone, email and Live Chat.
- You will get a real satisfaction from resolving queries for a customer and will be able to evidence where you have made or suggested an improvement to a process.
- Proven ability to communicate technical information in an accessible manner to non-technical employees.
- Positive interpersonal, negotiating and influencing skills which will allow you to handle challenging conversations.
- Evidence working towards KPI’s in a fast-paced environment with changing priorities.
- Strong analytical approach; enabling you to investigate and identify root cause of customer issues.
- Superb organisational and prioritising skills.
- Desire to learn and grow your knowledge through a personal commitment to your development.
- Other essential skills required are resilience, empathy and active listening skills.